Responsible Gaming
at ccb999

At ccb999, responsible gaming is not a footnote — it is a core pillar of how we operate. We are committed to providing Bangladesh's online gaming community with a platform that prioritises player wellbeing alongside entertainment. Every feature we build, every policy we write, and every support interaction we have is shaped by this commitment.

Gambling, when approached as a leisure activity with clear limits, can be an enjoyable and exciting pastime. We recognise, however, that for some players the enjoyment can tip into something more harmful. Problem gambling does not discriminate — it can affect players of any background, income level, or experience. ccb999 takes this reality seriously and maintains a dedicated responsible gaming framework to identify, support, and protect at-risk players.

Our responsible gaming programme covers six key areas: age verification and underage prevention, problem gambling awareness, voluntary player controls (deposit limits, time-outs, session reminders), self-exclusion, staff training, and referral to external support organisations. Each of these areas is described in detail throughout this page.

If at any point while reading this page you feel that gambling may be negatively affecting your life or the life of someone you know, please skip directly to the Contact Support section at the bottom of this page. Our 24/7 live support team is ready to help, without judgment.

Problem gambling is characterised by a persistent difficulty in controlling gambling behaviour, leading to significant negative consequences in a person's financial, social, or mental wellbeing. Recognising the early signs is the most important step toward seeking help. The following indicators may suggest that gambling has moved beyond entertainment and become a problem.

Common Warning Signs

• Spending more money on gambling than you can afford to lose, or gambling with money intended for essential expenses such as rent, food, or bills.
• Chasing losses — continuing to gamble in an attempt to recover money previously lost, often escalating bet sizes in the process.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down or stop.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Neglecting work, study, or family responsibilities in favour of gambling sessions.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Gambling as a way to escape stress, depression, anxiety, or other negative emotional states.
• Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to limits you have set for yourself.
• Gambling for longer periods than originally intended, or spending more money than you planned during a session.
• Continuing to gamble despite repeated unsuccessful attempts to control, cut back, or stop.

Self-Assessment

If any of the above signs feel familiar to you — even if just one or two — it may be worth pausing to reflect on your relationship with gambling. The self-check questions below are drawn from established responsible gaming frameworks and can help you gain a clearer picture of where you stand.

ccb999 provides a comprehensive suite of voluntary player protection tools designed to help you maintain control over your gambling activity. All tools are available directly through your account settings panel and take effect immediately or within the timeframe specified below. Using these tools is a sign of strength, not weakness — they exist precisely because we want our players to enjoy ccb999 sustainably and safely over the long term.

Self-exclusion is the most powerful responsible gaming tool available on ccb999. It allows a player to voluntarily request that their account be closed and access to the platform be blocked for a defined period or permanently. ccb999 treats all self-exclusion requests with the highest priority — they are processed within 24 hours of receipt and are irreversible within the chosen exclusion period.

How to Request Self-Exclusion

There are three ways to submit a self-exclusion request on ccb999:

1. Account Settings: Log in to your ccb999 account, navigate to Responsible Gaming in the settings menu, and select "Self-Exclusion". Choose your preferred exclusion duration and confirm your identity to activate the exclusion immediately.
2. Live Chat: Contact our 24/7 live chat support team and request self-exclusion. Our agents are trained to handle these requests with sensitivity and will process the exclusion during your chat session without requiring you to navigate the platform further.
3. Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username, registered email address, and your preferred exclusion duration. We will process the request within 24 hours and confirm via return email.

Exclusion Duration Options

• 6 months — minimum exclusion period, recommended for players who want a significant break but wish to review their situation after half a year.
• 1 year — appropriate for players who feel their gambling has become harmful and want a sustained period of distance from the platform.
• 2 years — a longer-term exclusion for players requiring an extended recovery period.
• Permanent / Indefinite — for players who wish to close their account and never return to the platform. This option is irreversible. Permanent exclusion means your account will never be reopened, regardless of future requests.

What Happens During Self-Exclusion

Once self-exclusion is activated:

• Your account is immediately suspended. You will not be able to log in, deposit, withdraw, or place wagers.
• Any pending bets that were placed before the exclusion was activated will be settled normally. Winnings from settled bets will be returned to your registered payment method.
• You will be removed from all marketing communication lists immediately.
• ccb999 will make all reasonable technical efforts to prevent you from creating a new account during the exclusion period. If you attempt to register a new account and are identified as a self-excluded player, the new account will be closed and any deposits returned.

After the Exclusion Period Ends

At the end of a non-permanent exclusion period, your account will not be automatically reinstated. You must actively contact ccb999 support to request reactivation. Before reactivating, we strongly encourage you to reflect carefully on whether you are ready to return to gambling. ccb999 may require a further waiting period or the completion of a responsible gaming self-assessment before reinstating access.

Setting personal financial limits is one of the most effective ways to keep gambling within affordable boundaries. ccb999 provides a full suite of limit controls accessible directly within your account dashboard. All monetary amounts are denominated in Bangladeshi Taka (৳).

Deposit Limits

You can set a maximum deposit cap on a daily, weekly, or monthly basis. For example, you might set a daily deposit limit of ৳2,000, a weekly deposit limit of ৳8,000, or a monthly deposit limit of ৳20,000. Once a limit is in place, the ccb999 payment system will automatically decline any deposit attempt that would cause you to exceed it during the relevant period.

Decreasing a limit takes effect immediately — the new lower limit applies as soon as you save the change.
Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider and ensures that impulsive decisions made during a session do not immediately remove a protective boundary you had previously set.

Wagering Limits

In addition to deposit limits, ccb999 allows you to set maximum stake amounts per individual bet or spin, as well as a total wagering cap over a defined period. This is particularly useful for high-volatility products such as live casino table games, crash games like Limbo, and slots — where a single session can involve a very large number of individual bets.

Loss Limits

A loss limit specifies the maximum net loss you are willing to sustain in a given period. For example, if you set a monthly loss limit of ৳10,000, ccb999 will suspend your betting activity for the remainder of that calendar month once you have lost a net total of ৳10,000 across all products. Loss limits are calculated in real time and apply across your entire account — cricket betting, slots, live casino, and all other product categories combined.

Requesting Limit Changes

All limit adjustments can be made in your account settings under the Responsible Gaming section. If you need assistance setting or adjusting limits, our live support team is available 24/7 and can guide you through the process. Note that support agents cannot increase your limits on your behalf — increases must be initiated directly by the account holder to ensure consent.

ccb999 recognises that internal platform tools alone are not always sufficient when gambling has become a serious problem. We actively encourage players who are struggling to seek help from qualified professionals and dedicated support organisations. The following resources are available to players across Bangladesh and can provide confidential, expert guidance.

Talking to Someone You Trust

One of the most powerful first steps is talking honestly with someone you trust — a family member, a close friend, or a religious advisor. Sharing the burden of a gambling problem often reduces its psychological weight and opens up practical avenues for support. If you are not ready to speak to someone close to you, speaking to a trained counsellor is an equally valid and confidential alternative.

Professional Counselling

Problem gambling is a recognised behavioural condition and responds well to evidence-based therapies such as Cognitive Behavioural Therapy (CBT) and motivational interviewing. Mental health professionals and addiction counsellors with experience in gambling disorders are available across Bangladesh's major cities including Dhaka, Chittagong, and Sylhet. ccb999 support staff can help signpost players toward appropriate local services upon request.

Financial Guidance

If gambling has caused significant financial difficulty, speaking with a financial counsellor or debt advisor is an important parallel step. Managing debt, restructuring payments through institutions such as BRAC Bank, Dutch-Bangla Bank, or City Bank, and establishing a personal financial recovery plan can help provide structure and reduce the stress that often fuels continued gambling behaviour.

Support for Family Members

Problem gambling does not only affect the individual — it has a significant impact on partners, parents, siblings, and children. If someone you care about appears to have a gambling problem, seeking support for yourself is just as important as supporting them. Family counselling services, available through community mental health centres in Dhaka and other major cities, can provide coping strategies and practical advice for those living with a problem gambler.

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out to ccb999's support team right away. Every member of our team is trained in responsible gaming protocols and will treat your situation with complete confidentiality and genuine care. There is no judgment here. Asking for help is the right thing to do, and we are here to support you through it.

You can contact ccb999 responsible gaming support through any of the following channels, available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all public holidays across Bangladesh:

• Live Chat: The fastest way to reach us. Click the live chat icon on any ccb999 page and request to speak with the Responsible Gaming team. Average response time is under 2 minutes.
• Email: Write to [email protected] with the subject line "Responsible Gaming Help". We respond to all responsible gaming emails within 4 hours.
• WhatsApp / Phone: Contact us at +880 1700-000999. Available in Bangladesh Standard Time (UTC+6), around the clock.

When you contact us about a responsible gaming concern, you can request any of the following actions immediately: activation of a time-out or cooling-off period, setting or lowering a deposit or loss limit, initiating a self-exclusion, opting out of all marketing, or simply having a confidential conversation with a trained team member about how you are feeling.

ccb999 is committed to responding to all responsible gaming requests as the highest priority in our support queue, ahead of general account and payment queries.