ccb999 Privacy Policy

ccb999 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with our platform, and in limited circumstances from trusted third-party sources such as payment providers. We collect only the data we genuinely need to provide our services, fulfill legal obligations, and protect the security of our platform.

Registration and Account Data

When you register a ccb999 account, we collect the following information:

• Full legal name — used for account verification and payment processing.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Email address — used for account communications, transaction confirmations, and support correspondence.
• Mobile number — used for account security notifications and, where applicable, mobile payment processing via bKash, Nagad, or Rocket.
• Residential address — collected as part of KYC compliance procedures.
• Username and encrypted password — used for account access. Passwords are stored as encrypted hashes and are never readable by ccb999 staff.

Identity Verification (KYC) Data

To comply with responsible gaming and anti-money laundering best practices, ccb999 may request copies of identity documents including your National Identity Card (NID), passport, or birth certificate. We may also request proof of address (such as a utility bill or bank statement dated within 90 days) and proof of payment method ownership. These documents are reviewed by our compliance team and retained in accordance with the data retention schedule set out in the Data Retention section of this Policy.

Financial Transaction Data

ccb999 records all financial transactions conducted on the platform, including deposits made via bKash, Nagad, Rocket, and Upay, and all withdrawal requests. Transaction records include the amount in Bangladeshi Taka (৳), the date and time of the transaction, the payment method used, and the transaction reference number. We do not store full payment account credentials such as bKash PINs; authentication with payment providers is handled directly by those providers via their own secure systems.

Gameplay and Betting Data

We record details of all wagers placed on the ccb999 platform, including the game or market selected, the stake amount, the outcome, and the resulting balance change. This data is used for account statement generation, bonus tracking, responsible gaming monitoring, and dispute resolution.

Technical and Device Data

When you access ccb999.app, our servers automatically log certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, time zone, and referring URL. This data is collected for security monitoring, fraud prevention, and platform optimisation purposes.

Communications Data

If you contact ccb999 via live chat, email, or any other support channel, we retain a record of that correspondence including the content of your messages, the date and time of contact, and the outcome of any support interaction. These records are used for quality assurance, dispute resolution, and ongoing support continuity.

ccb999 uses the personal data we collect only for legitimate, clearly defined purposes. We do not use your data in any manner that is incompatible with the purposes described in this Privacy Policy. The table below summarises our processing activities and the lawful basis on which each activity rests.

Service Delivery

The primary purpose for which we process your personal data is to deliver the ccb999 service to you. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, recording and settling your wagers, generating account statements, and providing 24/7 customer support through live chat and email.

Identity Verification and Compliance

We process identity and KYC data to verify that you meet the minimum age requirement of 18 years and to comply with our internal responsible gaming standards. This processing is essential for the operation of a trustworthy gambling platform and cannot be opted out of as a condition of holding a ccb999 account.

Security and Fraud Prevention

Technical data including IP addresses, device fingerprints, and login activity logs are processed to detect and prevent fraudulent account activity, unauthorised access, money laundering, and other security threats. ccb999 employs automated monitoring tools that flag unusual patterns for review by our security team.

Responsible Gaming Monitoring

Gameplay and betting data is analysed to identify patterns that may indicate problematic gambling behaviour. Where such patterns are detected, ccb999 may proactively contact the player with responsible gaming resources or apply protective account restrictions in line with our Responsible Gaming Policy.

Marketing Communications

With your explicit consent at the time of registration, ccb999 may send you promotional communications about new games, bonus offers, BPL cricket betting promotions, and seasonal offers around Eid or Pohela Boishakh. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform.

Platform Improvement and Analytics

Aggregated and anonymised data derived from gameplay patterns, page navigation behaviour, and device statistics is used to improve the ccb999 platform — including game lobby layout, payment flow design, and support response times. This analytics processing operates on anonymised data and cannot be used to identify individual players.

Legal Obligations and Dispute Resolution

ccb999 may process and retain personal data where necessary to comply with applicable legal obligations, to enforce our Terms & Conditions, or to defend against legal claims. Transaction records and bet histories may be retained for extended periods where a dispute or investigation is ongoing.

ccb999 does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, ccb999 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, and Upay. The data shared is limited to what each provider requires to authenticate and complete the transaction. Each payment provider operates under its own privacy policy and data security standards. ccb999 is not responsible for the data practices of these independent providers.

Game Software Providers

ccb999's game library is powered by third-party software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. In the course of game session delivery, limited technical data (such as a session token and account identifier) may be passed to the relevant game provider's servers. Game providers do not receive your full personal profile or financial details.

Identity Verification Services

ccb999 may use third-party identity verification services to assist with KYC processing. Where such services are used, your identity documents are shared securely with the provider solely for the purpose of verification and are not retained by the provider beyond the verification process.

Legal and Regulatory Disclosure

ccb999 may disclose personal data to law enforcement, regulatory bodies, or other authorised third parties where required to do so by applicable law, court order, or legal process. In such cases, ccb999 will disclose only the minimum data required to comply with the legal obligation and will, where permitted by law, notify the affected player of the disclosure.

Business Transfers

In the event that ccb999 undergoes a merger, acquisition, or sale of all or part of its business assets, player data held by ccb999 may be transferred to the acquiring entity as part of that transaction. In such circumstances, players will be notified via their registered email address prior to any such transfer, and the receiving entity will be required to adhere to the terms of this Privacy Policy.

ccb999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. This section explains what cookies we use and how you can control them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store preferences or session information. ccb999 uses first-party cookies (set directly by ccb999.app) and in limited cases, third-party cookies set by our game and analytics partners.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These cookies manage your login session, maintain your account balance display, and ensure secure navigation across the site. They cannot be disabled without disrupting the core service.
• Performance Cookies: Used to collect anonymised data about how visitors navigate ccb999.app — such as which pages are visited most frequently and where errors occur. This data helps us improve the platform experience.
• Functional Cookies: Remember your preferences such as your preferred language setting, last visited game category, and notification preferences, so you do not need to reconfigure these on each visit.
• Third-Party Game Cookies: Game providers such as Evolution Gaming and Pragmatic Play may set cookies within their embedded game frames to maintain game session state. These cookies are governed by the respective provider's own cookie policy.

Managing Cookies

You may manage or disable cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please be aware that disabling essential cookies will impair your ability to log in to and use the ccb999 platform. Instructions for managing cookies are available in the help documentation of your specific browser.

Local Storage

In addition to cookies, ccb999 may use browser local storage to retain session and preference data on your device. Local storage data is not transmitted to our servers on each request and can be cleared via your browser's developer tools or privacy settings.

ccb999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry-recognised best practices to minimise risk.

Encryption in Transit

All data transmitted between your browser or mobile device and ccb999's servers is encrypted using Transport Layer Security (TLS 1.2 or higher). This ensures that any data intercepted in transit — including login credentials, personal details, and financial information — cannot be read by unauthorised parties.

Encryption at Rest

Sensitive data stored on ccb999 servers, including KYC documents and financial records, is encrypted at rest using AES-256 encryption. Account passwords are stored exclusively as salted cryptographic hashes and are never stored in plaintext form.

Access Controls

Access to personal data within the ccb999 organisation is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific job function. All internal access to sensitive data is logged and subject to periodic review by our security team.

Fraud Detection Systems

ccb999 operates automated fraud detection systems that monitor account activity for patterns associated with account takeover, payment fraud, and money laundering. Where suspicious activity is detected, the affected account may be temporarily restricted pending investigation, and the player will be notified via their registered contact details.

Your Responsibility

While ccb999 takes every reasonable precaution to protect your data, the security of your account also depends on you. You are responsible for keeping your login credentials confidential and for using a strong, unique password. You should never share your ccb999 password with anyone, including our support staff, who will never request it. If you believe your account has been compromised, contact our live chat support immediately.

ccb999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or dispute resolution obligations. The retention periods below represent our standard schedule.

Once the applicable retention period has elapsed and there is no ongoing legal or regulatory requirement to retain the data, ccb999 will securely delete or anonymise the data in accordance with our internal data disposal procedures.

As a ccb999 player, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue burden. To exercise any of the rights described below, please contact our Data Protection contact using the details in the Contact & DPO section.

Right of Access

You have the right to request a copy of the personal data ccb999 holds about you. Upon receiving a valid access request, we will provide a summary of your data within 30 days. This includes your account registration details, transaction history, KYC status, and marketing preferences. The first copy is provided free of charge; additional copies may be subject to a reasonable administrative fee.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your mobile number or email address) can be made directly in your account settings. For corrections to identity documents or date of birth, please contact our support team with supporting documentation.

Right to Erasure

You may request that ccb999 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and no other legal basis applies. Please note that where we are required to retain data to fulfil a legal obligation (such as financial record-keeping), we may not be able to fulfil an erasure request in full. We will inform you of any such limitations when processing your request.

Right to Restrict Processing

You have the right to request that we restrict the processing of your data while a dispute about its accuracy or our legal basis for processing is being resolved. During any such restriction, we will continue to store your data but will not actively process it for any purpose other than storage.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. You can withdraw your marketing consent via your account notification settings or by contacting our support team. All marketing opt-out requests will be processed within 5 business days.

Right to Data Portability

Where we process your data on the basis of your consent or to fulfil a contract with you, you have the right to receive a copy of that data in a structured, machine-readable format. Contact our support team to submit a portability request.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ccb999 handles your personal information, please reach out to us using the contact details below. We take all privacy enquiries seriously and will respond promptly.

Data Protection Contact

ccb999 has designated a Data Protection contact responsible for overseeing compliance with this Privacy Policy and handling all privacy-related requests. You can contact our Data Protection team by:

• Email: [email protected] (subject line: "Privacy Request")
• Live Chat: Available 24/7 via the ccb999.app platform — request to speak with the Data Protection team
• Phone / WhatsApp: +880 1700-000999 (Bangladesh Standard Time, UTC+6)

Response Times

We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 days. For complex requests involving large volumes of data or requiring legal review, we may extend this period by up to a further 30 days, in which case we will notify you in advance.

Complaints

If you are not satisfied with our response to a privacy request or believe that ccb999 is processing your data unlawfully, you have the right to raise a formal complaint. We encourage you to contact us directly in the first instance so that we have the opportunity to address your concern. We take all complaints seriously and will work with you in good faith to reach a satisfactory resolution.

Policy Updates

This Privacy Policy was last reviewed and updated on 1 January 2026. ccb999 reserves the right to amend this Policy at any time. Material changes will be communicated to registered players via their registered email address at least 14 days before the changes take effect. The current version of this Policy is always available at ccb999.app/privacy-policy.